Terms & Conditions — Moon Ghana

Welcome to Moon. These Terms & Conditions ("Terms") govern your use of the Moon delivery platform, website, and mobile application (collectively, the "Service") operated by Moon Delivery (Ghana) ("Moon", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Parties and Scope

These Terms constitute a binding agreement between Moon Delivery (Ghana), based in Accra, Republic of Ghana, and you ("User", "Customer", "Merchant", or "Rider" as applicable). The Service facilitates on-demand ordering and delivery of food, groceries, pharmacy products, and retail goods from partner merchants to customers within Ghana, as well as related payment and logistics services.

2. Service Description

Moon provides a technology platform connecting customers, merchants, and riders. We do not own, prepare, or sell the goods ordered through the platform. Merchants are independent third parties responsible for the quality, safety, and accuracy of their products. Riders are independent contractors responsible for the safe and timely delivery of orders. Moon's role is to facilitate matching, payments, and logistics coordination.

3. User Accounts

You must be at least 18 years old to create an account and place orders.
You agree to provide accurate, current, and complete information during registration and to keep it updated.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
Moon may suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
Account types include Customer, Merchant, and Rider. Business Partners register under the Merchant account type.

4. Orders and Payments

All prices are listed in Ghana Cedis (GH₵) and include applicable taxes unless stated otherwise.
Accepted payment methods include Mobile Money (MoMo), debit/credit cards, and cash on delivery.
Delivery fees and service charges are disclosed at checkout before you confirm your order.
By placing an order, you authorize Moon to charge your selected payment method for the order total, including delivery fees.
Orders are confirmed when the merchant accepts them. Moon reserves the right to cancel orders in cases of unavailability, pricing errors, or suspected fraud.

5. Delivery

Estimated delivery times are provided in good faith but are not guaranteed. Delays may occur due to traffic, weather, merchant preparation time, or other factors outside Moon's control.
You must provide a complete and accurate delivery address and be available to receive the order at the agreed location.
If delivery cannot be completed due to your unavailability or incorrect address, the order may be cancelled and a restocking fee may apply.
Riders undergo verification checks, but Moon does not guarantee the identity or background of any rider beyond our verification process.

6. Merchant Terms

Merchants using the Moon platform agree to: (a) maintain all required business licenses and permits under Ghanaian law; (b) provide accurate product information, pricing, and availability; (c) prepare orders in a safe and hygienic manner; (d) honor orders accepted through the platform; (e) pay the agreed commission on completed orders; and (f) comply with all applicable food safety, consumer protection, and tax regulations in Ghana. Moon may suspend merchants with repeated quality or compliance issues.

7. Rider Terms

Riders are independent contractors, not employees of Moon. Riders agree to: (a) maintain valid documentation including a valid driver's license, vehicle registration, and insurance where required; (b) use safe and roadworthy vehicles or motorcycles; (c) complete KYC and identity verification; (d) deliver orders in a timely and professional manner; (e) not tamper with or consume customer orders; and (f) comply with all Ghanaian traffic and road safety regulations. Earnings are calculated per completed delivery and paid out on the schedule communicated to riders.

8. Intellectual Property

The Moon name, logo, website design, app design, and all content on the Service are the property of Moon Delivery (Ghana) and are protected by applicable intellectual property laws, including the Copyright Act, 2005 (Act 690) of Ghana. You may not copy, reproduce, modify, or distribute any part of the Service without prior written consent.

9. Electronic Transactions and Data Protection

Your use of the Service and any electronic contracts formed through it are governed by the Electronic Transactions Act, 2008 (Act 772) of the Republic of Ghana. Personal data collected through the Service is processed in accordance with the Data Protection Act, 2012 (Act 843) and our Privacy Policy. By using the Service, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by Ghanaian law, Moon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service. Moon's aggregate liability for any claim arising out of or relating to the Service shall not exceed the total amount paid by you to Moon in the three (3) months preceding the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Refunds and Cancellations

Customers may cancel an order before it is accepted by the merchant for a full refund.
After acceptance, cancellations may be subject to a cancellation fee to cover merchant preparation costs.
Refunds for issues with order quality, missing items, or non-delivery are handled on a case-by-case basis. Please report issues within 24 hours of delivery.
Refunds are processed to the original payment method and may take 3–10 business days to reflect, depending on your payment provider.

12. Prohibited Conduct

You agree not to: (a) use the Service for any unlawful purpose; (b) impersonate any person or entity; (c) interfere with or disrupt the Service or its servers; (d) attempt to gain unauthorized access to any part of the Service; (e) submit false or fraudulent orders, claims, or reviews; (f) harass, abuse, or harm any rider, merchant, or other user; or (g) reverse-engineer or decompile any part of the Service.

13. Dispute Resolution

Any dispute arising from these Terms or the Service shall first be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to mediation in Accra, Ghana. Failing mediation, disputes shall be resolved by the courts of the Republic of Ghana, with the High Court of Accra having exclusive jurisdiction. These Terms are governed by and construed in accordance with the laws of the Republic of Ghana.

14. Amendments

Moon reserves the right to modify these Terms at any time. Material changes will be communicated via email, in-app notification, or prominent notice on the website. Continued use of the Service after changes constitutes acceptance of the revised Terms.

15. Contact Information

For questions, concerns, or complaints regarding these Terms or the Service, please contact us at:

Email: support@moonghana.com
Support: Moon Support Center
Location: Accra, Republic of Ghana